VISI Advantage

Software Maintenance Agreement

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business, such as delayed deliveries, lost sales opportunities and even lost customers. We understand it's essential to maximise productivity, which is why we offer VISI Advantage, specifically designed with your success in mind.

VISI Advantage provides complete peace of mind.

Technical Support

The Customer Support Portal
A highly efficient tool for contacting our experienced and knowledgeable Technical Support Team. lt shows the status of current and previous cases and access to a comprehensive knowledge base.

Enables our Technical Support Team to view detailed information via email relating to your queries, for a rapid and accurate response.

Telephone Support
Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.

Web Rescue
A direct PC to PC service allowing our Technical Support Team to resolve your issues.

Expert on Site
Where required, we can send a Hexagon Support Engineer to your site, ensuring a speedy resolution to your issue.

Product Development

Software Updates
Receive regular software updates giving you the latest functionality and ensuring maximum productivity and efficiency.

Bug Fixes
Through the Customer Support Portal, you will be able to log and monitor any software bug and receive hot fixes.

Enhancement Requests
Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.

Additional Benefits of VISI Advantage

Licence Protection
Ensures replacement of your Dongle or Software Licence in the event of theft, accidental damage or fire.

User Group Meetings
View the latest release of software, have direct input into Product Development and an opportunity to network with other users.

Advantage Plus+

Upgrade Training
Attend annual Upgrade Training Courses, which ensure you can utilise the new features within the latest software release, increasing your efficiency and productivity.

Customer Care Days
Provide you with the opportunity to meet our expert Engineers and enable them to help you enhance your use of Hexagon products

Professional Services
Benefit from preferential rates on the purchase of training and consultancy ensuring that your system continues to deliver excellent returns.

An additional support service for upgrade training, customer care days and professional services at a favourable price.

Total Support with VISI Advantage